SQL Datatool does not sell products directly to end users. All sales are performed through our authorised reseller, Paddle. This is necessary due to the different tax jurisdictions and to serve you as a customer with different payment methods and tax regulations (e.g. tax exemptions). It was impossible for a small company like us to handle the sales tax registration and collection on a global scale. Ignoring the tax laws was not an option either. That's why we started using Paddle: to solve this otherwise impossible problem.
Paddle handles billing and invoicing. They are responsible for figuring out sales tax applicability and amount, take your money and issue the corresponding invoice for your order.
SQL Datatool only fulfills the order. This means that we only provide software downloads and support. We do not handle billing or invoicing. As a result we cannot help you with billing or invoicing issues ourselves. For any further information and support for billing or invoicing issues not covered by our generic advice please contact Paddle directly. You can do so by replying to the email you received from Paddle when you purchase a subscription. It's the email with the receipt / invoice for your transaction. Alternatively, you can reach Paddle at
If you have a problem completing a payment using PayPal please clear your browser’s cookies and retry. This is a problem with PayPal itself.
If your credit card transaction is on hold please wait for a day. It’s very likely that you accidentally triggered the automated fraud prevention system at Paddle’s side and a human will be investigating your transaction shortly.
If your credit card transaction fails outright please contact your bank or card issuer. In virtually every case your bank or card issuer has automatically blocked the transaction with a company outside your country even if you had previously explicitly asked them to do otherwise. You need to ask them to allow the transaction with Paddle, a company based in the UK or Ireland (they have two business entities, which one will be used to process your transaction depends on your location). Then you can retry the payment.
In any other case please contact Paddle as explained further above this page.
There’s a common misconception that an EU company will only charge VAT for sales to non-business clients in the EU. This has not been the case for quite a few years now. As explained at the top of this page, several tax jurisdictions require that a merchant selling software and/or services in their territory collects the applicable sales tax / VAT even if it does not have physical presence in that jurisdiction.
After clicking the Buy now button on our site you are taken to the payment page managed by our reseller, Paddle. The first page lets you enter (or verify) your email address and country.
Even though you see VAT being applied, click on Continue. In the next page, look at the left hand side. There is a “+ Add VAT” link.
Click on the “+ Add VAT” link to enter your invoicing information, including your EU VAT number. Please remember that if you are an EU company with a VIES-registered VAT number you need to enter your VAT number without the country prefix.
If you are an EU company but your VAT number is not recognised after clicking Apply please check it with the EU VIES service. If the service reports the VAT number as invalid you can proceed without entering your business information at this step. After subscribing you will need to follow the instructions under “Converting your receipt to an invoice” below. If the EU VIES service reports a temporary problem you can proceed with your payment without entering your business information and follow the instructions under both “Converting your receipt to an invoice” and “Requesting a VAT refund” below after a day or two.
Important: Paddle is the Merchant of Record, meaning that you are paying Paddle, therefore the invoice is issued by Paddle. Paddle is based in the United Kingdom. All UK businesses will be charged the applicable VAT regardless of whether they enter a valid VAT number, in accordance to local tax laws.
Paddle emails you with a payment receipt upon successful payment. This receipt is a valid tax invoice if you had already entered your invoicing information before payment.
If you did not enter your company’s invoicing information during payment for any reason you can do so within 7 days of the receipt having been issued. Follow the link in the email you received from Paddle to open the receipt in your browser.
The left hand side of the receipt page has a blue link to enter your invoicing information. Click on it and enter your company information. This is enough to convert the receipt to a valid tax invoice. You can print that page, either to a piece of paper or a PDF file, and file it as a business expense.
If the link does not appear it may be the case that the receipt has been issued more than 7 days ago. In this case please contact Paddle as noted further above.
If you forgot to enter your VAT number or the VAT number validation did not work at the time you first need to follow the “Converting your receipt to an invoice” instructions above. While doing that you will enter your VAT number. A VAT refund will be issued in the next few days.
According to our experience the invoice is not amended to show that no VAT was actually charged. If your tax jurisdiction does not allow that please contact Paddle at